Refund and Cancellation Policy

1. Cancel anytime

You may cancel your subscription at any time through the cancellation controls provided in your PrivateNumber account. If those controls are unavailable, contact us at the address below from the email associated with your account.

Cancellation stops the subscription from renewing after the current paid billing period. To avoid the next renewal charge, complete cancellation before that renewal is processed.

2. Access continues until the period ends

Cancellation takes effect at the end of the billing period you have already paid for. You will continue to receive the subscription service and use its included features until that period ends. Afterward, the subscription will not renew, paid features will stop, and any assigned number may be released in accordance with our Terms of Service.

3. Subscription payments are non-refundable

This includes unused time, partial billing periods, accidental failure to cancel before renewal, dissatisfaction after a paid period begins, and periods in which you did not use the service. We do not prorate fees when you cancel.

4. Rights required by law

Nothing in this policy limits a refund, remedy, warranty, or consumer right that cannot lawfully be excluded. Where applicable law requires a refund or another remedy—for example, for an incorrect or duplicate charge or a legally qualifying failure to provide the purchased service—we will provide the remedy required by that law.

If you believe a charge is incorrect, contact us promptly with the transaction date and amount. Do not send payment card numbers, passwords, or one-time codes.

5. Usage charges, taxes, and third-party fees

Cancellation does not remove charges already incurred before it became effective, including disclosed usage-based charges and applicable taxes. Fees charged independently by a bank, mobile carrier, app store, payment provider, or other third party are governed by that provider’s terms.

6. Changes to this policy

We may update this policy as our plans, payment methods, or legal obligations change. We will post the revised policy and effective date and provide additional notice when a change materially affects an active paid subscription.