Terms of Service

1. Agreement to these terms

These Terms of Service are an agreement between you and iNukollu Tech Services (ITeS) (“PrivateNumber”, “we”, “us”). By creating an account, purchasing a subscription, or using the service, you agree to these terms, our Privacy Policy, and our Acceptable Use Policy. If you use PrivateNumber for an organisation, you confirm that you are authorised to bind it.

You must be at least 18 years old and legally capable of entering this agreement.

2. What PrivateNumber provides

PrivateNumber may provide a shareable telephone number, call routing and screening, rules and schedules, caller controls, voicemail, transcripts, summaries, and an optional automated AI receptionist. Features, supported countries, number types, carrier compatibility, and pricing may change as the service develops.

A PrivateNumber is licensed for use with the service; it is not sold to you. Numbers may be changed, reclaimed, suspended, or unavailable because of regulation, carrier requirements, non-payment, misuse, or circumstances outside our control. Porting is available only where we expressly support it.

3. Your account and instructions

You must provide accurate information, maintain control of your account and verified destination number, safeguard credentials and one-time codes, and notify us promptly of unauthorised access. You are responsible for activity under your account and for ensuring your call rules and AI instructions are lawful and appropriate.

You must have the right to use every destination number you verify. You are responsible for obtaining any notice or consent required before recording, transcribing, monitoring, or using AI to process a call.

4. Plans, billing, and taxes

Plan prices, included usage, limits, and billing frequency are shown at purchase. Unless stated otherwise, subscriptions renew automatically until cancelled. You authorise us and our payment provider to charge the selected payment method, including applicable taxes and usage charges disclosed to you.

You may cancel before the next renewal through the available account controls or support. Except where law requires otherwise or we expressly state differently, charges already incurred are non-refundable. We will provide notice before a material price change applies to a future renewal.

5. Calls, AI, and third parties

Calls depend on telecommunications carriers, internet connectivity, devices, and third-party services. Caller identity, spam signals, transcripts, translations, summaries, and AI responses can be incomplete or wrong. You must exercise your own judgment and must not rely on them for emergencies, legal decisions, financial decisions, or safety-critical matters.

The AI receptionist will identify itself as automated. You may not configure it to impersonate a real person, deceive callers, or make commitments it is not authorised to make.

6. Acceptable use

You must comply with our Acceptable Use Policy and all applicable telecommunications, privacy, consumer-protection, intellectual-property, anti-spam, and recording laws. You may not use PrivateNumber to harm others, facilitate fraud, evade enforcement, interfere with the service, or place unlawful or unsolicited communications.

7. Intellectual property and feedback

We and our licensors retain all rights in the service, software, branding, design, and documentation. We grant you a limited, revocable, non-exclusive, non-transferable right to use the service during your subscription in accordance with these terms. You retain rights in content you provide and grant us the limited rights needed to operate, secure, and support the service. If you provide feedback, we may use it without restriction or payment.

8. Changes and availability

We aim to provide a reliable service but do not promise uninterrupted or error-free availability. We may maintain, modify, limit, or discontinue a feature for security, legal, carrier, operational, or product reasons. Where reasonably possible, we will provide advance notice of a material reduction affecting a paid plan.

9. Suspension and termination

You may stop using the service and cancel your subscription. We may restrict or suspend access when reasonably necessary to investigate misuse, protect people or systems, comply with law or carrier directions, address payment failure, or enforce these terms. We may terminate an account for a material or repeated breach. Provisions that by their nature should survive termination will remain effective.

10. Disclaimers and liability

To the extent permitted by law, the service is provided “as is” and “as available”, without implied warranties of uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement. Nothing in these terms excludes a warranty or consumer right that cannot legally be excluded.

To the extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, or consequential losses, or lost profits, revenue, goodwill, or data. Our aggregate liability arising from the service will not exceed the amount you paid us for the service during the twelve months before the event giving rise to the claim. This limit does not apply where liability cannot lawfully be limited.

11. Indemnity

If you use PrivateNumber for business or on behalf of an organisation, you will defend and indemnify iNukollu Tech Services (ITeS) against third-party claims and reasonable costs arising from your unlawful use, your content or instructions, or your material breach of these terms, to the extent permitted by law.

12. Governing law and changes

These terms are governed by the laws of India. Courts with jurisdiction over iNukollu Tech Services’ registered office will have jurisdiction, subject to any mandatory consumer forum or law that applies to you. Before filing a claim, each party will first attempt in good faith to resolve it through written notice.

We may update these terms. We will post the revised version and effective date and provide reasonable notice of material changes. Continuing to use the service after a change takes effect constitutes acceptance where permitted by law.